Regardless of what stage you are at , Design Intervention can discover key customer/ client needs & use these insights to develop innovative, intuitive services that differentiate you from competitors.

 

The service solutions we develop are practical & scalable to allow implementation across the organisation.  

Interested in learning how we can develop your Service Offering?  

By working with Design Intervention, you can develop/improve your service provision from your Customer/Client's perspective by:

  • Identifying bottlenecks & inefficiencies in the current customer/client-facing processes;

 

  • Co-creating with service users to provide true customer/client value;

 

  • Developing innovative service solutions to key service issues.

 

By working with Design Intervention, you can develop/improve your service provision from your Customer/Client's perspective by:

  • Establishing a clear overview of the current service process, the relevant stakeholders & individual roles within the service;

 

  • Identifying bottlenecks & inefficiencies in the current back-office processes; 

 

  • Adapting current services to streamline the service process to improve efficiency & effectiveness.

SERVICE DEVELOPMENT

Designing the Perfect Customer Experience